Return Policy

Understand how returns, replacements, and refunds work for sample kits and custom orders.

Last updated: April 28, 2026

Our Commitment

We stand behind the quality of our sample kits and custom packaging. Returns are accepted for defective, damaged, or incorrect products only.

Non-Returnable Items

We cannot accept returns for:

Change of mind or buyer's remorse
Sample kits that are not defective, damaged, or incorrect
Color variations within acceptable industry standards
Orders where artwork was approved by the customer
Quantity discrepancies under 5% (industry standard)

Manufacturing And Printing Defects

If your order arrives with a manufacturing defect, a printing error that does not match your approved proof, or materially incorrect items caused by Teal Packaging, we will exchange, replace, reprint, credit, or refund the affected items at no additional cost. Please email photos of the issue to info@tealpackaging.com within 48 hours of delivery.

Damage During Shipping

If your order arrives damaged, please refuse the shipment when possible and contact us immediately. We will work with you to exchange, replace, or refund the affected items.

Exchanges

We accept exchanges only for Teal-caused issues, including manufacturing defects, printing errors that do not match the approved proof, shipping damage, or materially incorrect items. We do not accept exchanges for buyer's remorse, approved artwork, approved dimensions, non-defective sample kits, or color variation within accepted print tolerances.

Refund Process

Approved refunds are processed within 5-7 business days. Refunds are issued to the original payment method.

Questions? Contact us at info@tealpackaging.com or (224) 546-8325

Our Satisfaction Guarantee

Custom packaging is produced to your exact specifications, which means every order is unique to your brand. Because of this, we invest heavily in the pre-production process to make sure everything is right before printing begins. Every order includes a digital proof for your approval, and we do not proceed to production until you confirm the design, dimensions, and material choices.

If your order arrives with a manufacturing defect, a printing error that does not match your approved proof, or damage caused during shipping, we will exchange or replace the affected units at no cost. Report any issues within 48 hours of delivery with photos of the defect, and our team will arrange an exchange, replacement, credit, or refund.

We stand behind the quality of our materials and printing. Teal Packaging uses FSC-certified paper stock and soy-based inks on every order, and our quality control process includes pre-press checks, press checks, and final inspection before shipping.